FAQs

Do you ship internationally?

Yes, we offer free shipping to all countries worldwide!


How much is shipping?

Free shipping for every country in the world!


How long before I can receive my order?

Please expect to receive your order within 10 - 14 business days.


How can I check the status of my order?

Track your order on 17Track or Cainiao Global Express Tracking with the tracking number emailed to you.


What forms of payment do you accept?

Visa, Mastercard, American Express and Paypal.


My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at enyicollectionshop@gmail.com Please provide us with your order number and some photos of the damaged product/s.


I received incorrect item/s. What should I do?

Please contact enyicollectionshop@gmail.com 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

I put the wrong address on my order, please help!

Please be careful when entering your shipping address, Spidey Masks Shop will not be responsible for orders sent to the incorrect delivery address provided by the customer.